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РоботаJunior Service Desk Agent

Junior Service Desk Agent

Job Description:

As a Service Desk Team member, you will undertake recording, classification and initial diagnosis of incidents. This may range from standard cases to more complicated technical issues, using ITIL best practices.

Service Desk Agent/Analyst position also involves processing of all types of service requests, proactive communication with business, and knowledge base updates.

Key Responsibilities:

Working in 24/7 flexible schedule
Incident recording, classification, initial diagnosis
Resolution or escalation of requests to responsible parties
Monitoring the status and progress toward resolution of all open incidents
Keeping affected users informed about the progress
Resolution and recovery of incidents not assigned to resolution groups
Resolution confirmation and closure of incidents
Detecting potential trends and liaising with problem management where applicable
Knowledge Base updates as required
Position Requirements:

Fluent English (B2+)
Second Language will be a plus
Excellent verbal and written communication skills
Good in e-mail correspondence and phone etiquette
Stress-resistance, and ability to handle large amount of requests
Strong problem solving and research skills
Advanced troubleshooting and multi-tasking skills
Ability to work in team
Ability to stay cool-headed in tough situations
Personal skills: motivated, quick learner, organized and responsible
Previous experience in customer support will be an advantage
We Offer:

Friendly working atmosphere
Decent and timely salary + bonuses for extra miles
Professional development plan
Career and professional growth
Regular performance review
Certification and language school
Corporate doctors available 24/7
SoftServe discount program
Unforgettable corporate events and birthday presents
If you do not want to miss a chance to be a part of the great Team, feel free to send us your CV!
Контактна інформація
Телефон: 0 800 60 3000

Дикий Захід - зовнішня реклама, бігборди, сітілайти, вивіски

Зроблено в Devtrix

Сайт розроблено компанією Девтрікс

Created by Devtrix
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